Last updated: April 2026
SM Product Holdings LLC ("Company," "we," "us," "our") sells digital products (PDF guides) through altllc.web.app. All orders are processed by our online reseller Paddle.com Market Limited, who is the Merchant of Record for these transactions.
We offer a 14-day, no-questions-asked refund policy. If you are not satisfied with your purchase for any reason, you are entitled to a full refund within 14 days of your original purchase date.
To request a refund, you can contact Paddle Support directly at paddle.net or follow the "Help" link in your email receipt. Alternatively, you may email us at altllc.tips@gmail.com within the 14-day window, and we will facilitate the request through Paddle. This includes any delivery failures or technical issues — we will ensure you receive your file or a full refund.
For any questions regarding your order, please contact:
SM Product Holdings LLC
Miami, Florida, USA
altllc.tips@gmail.com
We aim to respond to all inquiries within 2 business days.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.